Cancel an internet purchase: simple and free withdrawal letter template

Have you purchased an item on the internet or have subscribed to a service, and you wish to reconsider your commitment? 

In this article, we offer you a standard letter for your right of withdrawal following a distance purchase.

What is my right of withdrawal? 

The law provides for a withdrawal period of 14 days for distance sales with thearticle L 221-18 of the consumer code. During this 14-day period, you can return to your subscription to a service or your purchase. How ? By informing the seller, or the professional of your decision to withdraw within the period provided for by law. 

What means can I use my right of withdrawal? 

To exercise your right to withdraw, you can use the form made available to you on the seller's website. But beware of this possibility: you must obtain an acknowledgment of receipt of your request, so that it is valid and effective. In addition, during your online request, it is difficult to justify the date, unlike a letter addressed to the company where the postmark is authentic. 

The other way to use your right of withdrawal is to make a request by registered mail, with acknowledgment of receipt. The professional will therefore be well informed of your wish to reconsider your subscription. 

Simple and free standard letter of withdrawal 

No unpleasant surprises, with a letter with acknowledgment of receipt! You, the buyer, have the right to cancel an online sale in this way. 

Our model letter for your withdrawal 

First part :

  • Full name
  • Your address
  • Your postal code – City


Second part :

  • Recipient's name
  • Delivery address
  • ZIP code 
  • mail date

Third part :

Place from where you write the letter, date of writing

Fourth part :

Subject: Exercise of the right of withdrawal for a distance purchase 

Order number or contract number

Fifth part:

Madame, Monsieur, 

I hereby inform you of my wish to withdraw from the purchase I made on your website on [date of purchase].

I therefore thank you for taking into account my request for withdrawal, under article L 221-18 of the consumer code. 

I remind you that you must reimburse me for all the sums I have paid, within fourteen days of receipt of my letter of withdrawal. 

Counting on your understanding, please believe Madam, Sir, in the expression of my best regards. 


# end of mail #

Beware of exceptions when you buy on the internet!

There are exceptions to this right of withdrawal which are set out in articles L221-2 of the Consumer Code. 

Before sending your letter of withdrawal to the company in question, inform yourself about them (for example, the provision of services on a subscription to a newspaper, an order for transport tickets, etc.).

If you think this model withdrawal letter can help other people, please share it around you, or even leave us a comment. 

To complete this article, we recommend reading the article the top 10 objects and services that can hide an internet scam. Last point, the best way to fight against scams is to inform yourself, inform yourself, inform yourself! So don't hesitate to consult our other articles and share this article with your loved ones (share it on your networks or simply send the link by Whatsapp, by email or even by SMS!)


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  1. Florian Duault

    I wish to cancel I am sure Reinforced curatorship

  2. Rodolphe MARI

    I've never subscribed to you the only thing I've done is make a purchase that never goes through and I'm starting to worry and in fact I see that it's for a subscription that I don't never ever ever ask please refund me and remove me from your listing

  3. Hicham sailor bustamante

    Hola nesecito que no me cobren más esta página que me saquen finiquitar el cobro yo no quiero más el cobro soy de chile

  4. Tarren Sorrels

    I wish to cancel i am sure

  5. chiranthi kaushalya

    i wish to cancel BE DAZZLE

  6. Charles

    Please stop my account and send reverse the money you took. Thanks

  7. Jennifer H

    Hello, Please cancel all subscriptions and no longer bill me for I do not know what it is you think I ordered. Thank you

    • David Rhoden

      I want my money back and cancel transaction

  8. Gianantonio

    Buongiorno, per favore cancella il mio pagamento di 39.00 euro generato oggi 03/09/2023 a nome Zanet Gianantonio

  9. Hernan Jose Avila Gonzalez

    Hello !! Porfavor no quiero que me digan cobrando

  10. Lisandra

    Hello, cancel any subscription and re-embolso del monto que se cargo a mi tarjeta

  11. Herman Vermaak

    Please stop subtracting money from my bank account. I have no idea what I have apparently purchased. Please cancel this transaction. I am for Hendrina 33 Van Niekerk street Mpumalanga. Zip code is 1095.

  12. Kotelnikova Natalia Vladimirovna

    Добрый день. Пожалуйста, отмените платеж в размере 34,95 USD, произведенный 16,1023. смоего банковского счета, and и отмените подписку.

    • Abbou

      I want to stop paying with my card

  13. Raymond

    No quiero que me sigan cobrando

    • Maryuri Montero

      Quiero eliminar mi cuenta de erurela

  14. Peter Strassle

    Ich habe nie etwas bei euch gekauft ich möchte dass die Belastungen sofort gestoppt werden.

  15. Nixon Chimbo

    Deseo cancelar no me gusta y no se cómo lo ice pero quiero cancelar gracias

  16. Dany Zanre

    If you wish to cancel the payment you have to pay for the car, you can order it if you can say, 39 euros, I will pay you, I will pay you and I will pay you, you can cancel it.

  17. Pablo

    I wish to cancel the undecided payment today on April 14, 04, without my authorization and I hope to repay the cantidad withdrawn with my tarjeta, and I do not see the cargo without my consent. hope it will respond.


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